Welcome to the Customer Care home page

If you live in or own a place built by us, you can
login below to access your apartment owner's guide, appliance user manuals and more.


With thousands of units delivered and over 20 years of industry experience, Hickory have the expertise to ensure your valuable investment has been built to the highest quality.

Hickory’s dedicated Customer Care division is here to assist with prompt assessments and fast, high quality solutions to any concerns relating to our building works.

Use the login form to the right to report a customer care problem, or access information on your apartment including frequently asked customer care questions and appliance user manuals.

Hickory Builder’s Assurance

We’ve built your new property to the highest quality, and we can also help ensure it remains that way.

Just like a new car, a new apartment requires regular servicing to remain in brand new condition and meet scheduled care and maintenance obligations.

Hickory Builder’s Assurance assists apartment owners to properly care for their apartments, through scheduled maintenance alerts and detailed annual service inspections.

By engaging the original builders to assist with your apartment servicing requirements, you can retain the value of your investment and guard against the costs associated with lack of proper care.

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HICKORY BUILDER’S ASSURANCE

Have you heard about Hickory Builder’s Assurance?

Our new annual service inspections assist apartment owners and occupiers with ongoing apartment care. Enquire now about how we can assist you.

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