Customer Care Coordinator
At Hickory, we don’t believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is ‘MADE for LIFE’ – it’s a commitment we honour, each day. Everything we do and everything we build is ‘MADE for LIFE.’ Whether it’s refining our patented, prefabricated building products, developing more efficient and sustainable construction practices, or bringing expertise inhouse to supply critical components, we always believe there is a better way. As a result, Hickory have become one of the most diverse property companies in Australia.
POSITION OVERVIEW
A Hickory Plus Customer Care Coordinator plays a pivotal role at Hickory by overseeing critical administrative functions essential for the efficient operation of the defect rectification process. This multifaceted role involves meticulous customer care administration, timesheet monitoring and ensuring the accurate upkeep of SimPro data. The Customer Care Coordinator acts as a linchpin in the Customer Care team, contributing to the overall success of Hickory’s completed projects.
WHAT HICKORY CAN OFFER
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Family-Friendly Policies: Receive paid parental leave to support your family needs.
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Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources.
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Travel Perks: Benefit from exclusive travel perks, including discounted flights and hotel rates.
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Continuous Career Advancement: Unlock your potential through ongoing career development and growth prospects.
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Supportive Culture: Thrive in a nurturing team environment that values both collective and individual achievements.
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Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company.
RESPONSIBILITIES
- Manage end to end administrative tasks involved in defect rectification
- Manage the Hickory Plus mailbox including triaging and actioning emails
- Communicate with suppliers, sub-contractors and internal Hickory teams
- Liaise with homeowners, real estate agents, building managers and developers regarding defects and service works
- Prepare and maintain sub-contractor contracts, SWMS, insurance
- Assisting with scheduling and follow ups
- Processing invoices, emails and internal documentation
- Minimal site attendance required for pre-handover meetings
- Reporting and reconciliation
- General office administration duties
TO BE SUCCESSFUL IN THE ROLE
- Excellent customer service
- Ability to deliver and handle objections while demonstrating empathy
- Problem solving and excellent communication
- Experience with SimPro highly regarded but not essential
- Previous experience within the building and construction industry or trade highly regarded but not essential
- Ability to work with different programs e.g. Microsoft Office, Aconex Field, Dynamics, MFiles