Concierge and Workspace Coordinator (FLEX)
Flex was established in 2018 and has quickly grown to become more than just a coworking space. Situated on the outskirts of Southbank in a state-of-the-art building, FLEX is a unique whole building experience – connecting people, places and ideas, to activate a community between home and work.
Flex blends hospitality and lifestyle to create a new kind of workplace where teams, studios and professionals can find the perfect balance.
FLEX is also part of the parent company the Hickory Group whose story began in 1991 when fourth generation builders embarked on a journey to create an innovative and diverse property company that has grown and forged an incredible reputation.
The Concierge & Workspace Coordinator will work closely with the Marketing Team to aid in delivering and outstanding Customer Experience for all members of Flex @ Market Lane and Market Lane’s Tenants.
The Concierge & Workspace Coordinator will also work closely with Hickory’s IT, Accounts and HickoryPlus+ departments to ensure all repairs, periodic maintenance, and essential services that we provide to tenants and members at Market Lane are managed and delivered in a timely manner; with a strong focus on ensuring the quality of the space presentation and service matches the expectations of our members and tenants.
WHAT HICKORY CAN OFFER
- Family-Friendly Policies: Receive paid parental leave to support your family needs.
- Wellness & Fitness Amenities: Enjoy access to wellness and fitness facilities, including a yoga studio and gym, to promote a healthy lifestyle.
- Premium End-of-Trip Facilities: Benefit from premium end-of-trip amenities such as lockers, secure bike storage, towel and dry-cleaning service, and top-notch shower and change facilities.
- Modern Office Environment: Immerse yourself in a unique working environment within a brand-new, state-of-the-art office building.
- Continuous Career Advancement: Unlock your potential through ongoing career development and growth prospects.
- Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources.
- Travel Perks: Benefit from exclusive travel perks, including discounted flights and hotel rates.
- Supportive Culture: Thrive in a nurturing team environment that values both collective and individual achievements.
- Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company.
- CBD Convenience: Our location in the CBD offers easy access to public transport and is just a short walk away from Southern Cross Station, Southbank, South Melbourne Market, Albert Park, and more.
- Customer Service: Provide outstanding customer service to tenants, ensuring a top-tier co-op experience.
- Facilities Management: Maintain office facilities at peak operational levels, coordinating maintenance, cleaning, and vendor communication.
- Mail and Deliveries: Handle sorting and distribution of incoming and outgoing mail and deliveries.
- Communication Management: Manage a shared inbox efficiently, ensuring timely and helpful responses.
- Security and Access Control: Coordinate and maintain security access through security portals and Office RND.
- Consumables Orders: Place weekly orders for consumables, ensuring a well-stocked environment.
- Move-In/Move-Out Coordination: Coordinate member move-in/move-out dates and manage the arrival experience for guests, day passes, and meeting room reservations.
- Check-In/Check-Out Procedures: Oversee check-in and check-out procedures for all guests and couriers.
- Event Planning and Execution: Plan and execute regular events/functions for the building and members.
- Invoicing and Bookkeeping: Process invoices and handle basic bookkeeping tasks.
- Sales Support: Provide support for tenant tours and record leads.
- Marketing Assistance: Assist with content updates on the website and create social media posts/updates.
TO BE SUCCESSFUL IN THE ROLE
- Minimum two years’ experience in a hospitality, retail, events management, and sales experience and/or co-working space operations.
- Appetite and ability to run your area of business independently and successfully.
- Experience in developing fruitful relationships with key stakeholders including suppliers, contractors, consultants and tenants.
- Experience managing social media accounts, survey monkey, Office RND, campaign monitor and mail chimp will be advantageous.
- Basic Experience in content creation and graphic design in platforms such as Canva, Adobe InDesign and Adobe illustrator will be beneficial.
- Financial acumen and business operations experience will be viewed favorably.